Emergency Repairs
At PRD Panania we always strive to provide you with the highest level of service. For emergencies during office hours, please call our office and/or Property Manager.
When you find yourself in hot water (or without it!) while our office is closed, please call our office hours and leave a voice message or call your property manager on their mobile phone number. If you are unable to reach a staff member, please proceed with calling the related tradesperson noted in your lease.
Here are the details which in the event of an urgent repair you need to be aware of prior to arranging an emergency call out.
STEP 1: Check whether it IS an emergency.
As per the Residential Tenancies Act and Regulations; the below repairs are deemed an emergency:
- A burst water service,
- An appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is wasted,
- A blocked or broken lavatory system,
- A serious roof leak,
- A gas leak,
- A dangerous electrical fault,
- Flooding or serious flood damage,
- Serious storm or fire damage,
- A failure or breakdown of the gas, electrical or water supply to the premises,
- A failure or breakdown of any essential service on the residential premises such as a hot water system,
- Any fault or damage that causes the premises to be unsafe or insecure.
Please note, the cost of call outs for lost or misplaced keys are your responsibility and payment must be made directly to the locksmith at the time of callout.
STEP 2: It is an emergency – take action!
If you find that any of items detailed in Step 1 have occurred at your rental property, you can contact the tradesmen noted as “Emergency Contacts” in your Rental Agreement for after hour services. Please also help in keeping any damage to a minimum while you are waiting for the tradespeople to arrive.
BURST WATER
Turn the water off at the tap near the hot water service to avoid further flooding. If it is a house the water may be turned off at the main which is the tap on the water meter located on the front boundary of the property.
LOSS OF ELECTRICITY
If you lose power, please make sure by checking your meter box that the safety switch has not switched to the off position. This will happen if you have a faulty electrical appliance. If this happens unplug all appliances and then plug them in one at a time until you find the faulty appliance. Check that there is not a black out or maintenance being carried out by your electricity supplier before requesting an emergency repair.
STEP 3: Let us know!
It is important to notify our office of any emergency repairs that have been arranged so the landlord can be advised accordingly. Please notify our office as soon as possible, at latest on the next working day advising the nature of the emergency and the tradesman you contacted.
