Introduction & Purpose of This Policy
PRD Tamworth (‘the Agency’) provides real estate services including Sales / Auction and Property
Management
We are bound by the Privacy Act and the Australian Privacy Principles (APP) which regulate the collection, use and disclosure of personal information. This Privacy Policy explains;
- The scope of our Privacy Policy;
- Why We collect personal information;
- What personal information We collect;
- How We collect and use Your personal information;
- How We disclose Your personal information;
- Your right to access Your personal information;
- Your right to correct Your personal information;
- How We protect the integrity of Your personal information;
- Your right to make a privacy complaint; and
- How You can contact Us regarding privacy concerns
We reserve the right to review and if necessary, change this Privacy Policy. We will post changes to this Privacy Policy on our website. This Privacy Policy is on our website.
Scope
This Privacy Policy governs all personal information collected by and provided to Us and must be adhered to by all persons who access, use, process, control or otherwise deal with personal information on our behalf. This Policy applies to independent contractors and job applicants, as well as individuals who provide Us with personal information.
Interpretation
Personal pronouns: except where the context otherwise provides or requires:
- The terms We, Us or Our refers to PRD Tamworth; and
- The terms You or Your refers to any person who provides Us with personal information in any form or by any means.
What is Personal Information?
Personal information is any information that can be used to identify You. This includes any information or an opinion about You (including information or an opinion forming part of a database), whether true or not, and no matter how the information or opinions are recorded. The information may be collected from You directly or provided to Us by another party.
Why Do We Collect Personal Information?
We collect personal information from You for the following purposes:
- To allow Us to lawfully carry out our real estate functions and activities;
- To enable Us to deliver the products and services that You requested;
- To provide You with further information about the products and services You requested;
- To personalise and customise Your experiences with Us;
- To help Us review, manage and enhance our services;
- To communicate more effectively with You;
- For administration purposes, including charging, billing and collecting debts;
- To promote and market our products and services which We consider may be of interest to
You;
- To receive services from You or the organisation which employs You.
We may also collect, hold, use and/or disclose personal information if You consent or if required or authorised under law.
What Personal Information do we Collect?
We collect personal information that is reasonably necessary for one or more of Our functions or activities.
The type of information that We collect and hold may depend on Your relationship with Us. For example:
Customer: if You are a customer of the Agency, the Agency may collect and hold information including Your name, address, email address, contact telephone number, gender, and age.
Sensitive information: We will only collect sensitive information where You consent to the collection of the information and the information is reasonably necessary for one or more of the Agency's functions or activities. Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual preferences, criminal record, health information or genetic information.
If You feel that the personal information that We are requesting at any point is not information that
You wish to provide, please feel free to raise this with Us.
How do we Collect and Hold Personal Information?
We must collect personal information only by lawful and fair means. We will collect personal information directly from You if it is reasonable or practicable to do so.
We may collect personal information in a number of ways, including without limitation:
- through application forms;
- by email or other written mechanisms;
- over a telephone call;
- in person;
- through transactions;
- business cards;
- contracts;
- through our website;
- through surveillance cameras;
- by technology that is used to support communications between Us; and
- from third parties, including through publicly available information sources (which may include telephone directories, the internet and social media sites).
When We collect personal information about You through publicly available information sources, such information will be managed in accordance with the APPs.
Unsolicited personal information is personal information that We receive which We did not solicit. Unless We determine that We could have collected the personal information in line with the APPs or the information is contained within a Commonwealth record, We must destroy the information to ensure it is de-identified.
How do we use your Personal Information?
We will only use and disclose Your personal information for purposes which are related to those identified under this Policy or if we get Your consent to do so and it is in accordance with this Privacy Policy and the Privacy Act.
We will not use Your personal information for any purpose for which You would not reasonably expect Us to use it for. Additionally, We will not disclose Your sensitive information without Your consent, unless there is a need to disclose such information in accordance with the Privacy Act or to comply with any other regulatory requirement.
Is Personal Information Used for Direct Marketing?
We may use or disclose personal information (other than sensitive information) about You for the purpose of direct marketing (for example, advising You of new goods and/or services being offered by Us).
We may use or disclose sensitive information about You for the purpose of direct marketing if You have consented to the use or disclosure of the information for that purpose.
You can opt out of receiving direct marketing communications from the Agency by contacting us in writing at rentals@prdtam.com.au or, by selecting “unsubscribe” at the bottom of any marketing related emails.
What happens if you do not provide your Personal Information?
You are not obliged to give Us Your personal information. If You would like to access any of our services on an anonymous basis or using a pseudonym, We will take reasonable steps to comply with Your request. However, We will require You to identify yourself if:
- We are required by law to deal with individuals who have identified themselves; or
- It is impracticable for Us to deal with You if You do not identify Yourself or elect to use a pseudonym. This might include ensuring the safety of others for whom We have responsibility.
Please be aware that Your request to be anonymous or to use a pseudonym may affect our ability to provide You with the requested services. For example, Your ability to bid for a property at auction.
When do we disclose your Personal Information?
You acknowledge and agree that We may disclose Your personal information for any of the purposes for which it is was collected, as indicated under this Policy, or where it is under a legal duty to do so.
Disclosure will usually be internally and to related entities or to third parties such as contracted service suppliers.
Before We disclose personal information about You to a third party, We will take steps as are reasonable in the circumstances to ensure that the third party does not breach the APPs in relation to the information.
Access to your Personal Information
If We hold personal information about You, You may request access to that information by putting the request in writing and sending it to the Privacy Officer. We will respond to any request within a reasonable period.
You will not be charged for making a request to access Your personal information but You may be charged for the reasonable time and expense incurred in compiling information in response to Your request.
There are certain circumstances in which We may refuse to grant You access to the personal information. In such situations We will give you written notice that sets out:
- the reasons for the refusal; and
- the mechanisms available to You to make a complaint.
Correction of your Personal Information
If We hold personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading, We must take steps as are reasonable to correct the information.
If We hold personal information and You make a request in writing addressed to the Privacy Officer to correct the information, We must take steps as are reasonable to correct the information and We will respond to any request within a reasonable period.
There are certain circumstances in which We may refuse to correct the personal information. In such situations We will give You written notice that sets out:
- the reasons for the refusal; and
- the mechanisms available to You to make a complaint.
If We correct personal information that We have previously supplied to a third party and You request us to notify the third party of the correction, We will take such steps as are reasonable to give that notification unless impracticable or unlawful to do so.
Integrity and Security of your Personal Information
We will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that We:
- collect is accurate, up-to-date and complete; and
- use or disclose is, having regard to the purpose of the use or disclosure, accurate, up-to- date and complete.
Information which We collect will be stored in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We will take steps as are reasonable in the circumstances to protect the personal information from misuse, interference, loss and from unauthorised access, modification, or disclosure.
The Agency maintains physical security over paper and electronic data stores, such as through locks and security systems at Our premises. We also maintain computer and network security, such as firewalls and other security systems such as user identifiers and passwords to control access to the computer systems.
If We hold personal information and no longer need the information for any purpose for which the information may be used or disclosed, the information is not contained in any Commonwealth record and We are not required by law to retain the information, We will take such steps as are reasonable in the circumstances to destroy the information or to ensure it is de-identified.
Complaints
You have a right to complain about our handling of Your personal information if You believe we have breached the APPs.
If You wish to make such a complaint to Us, You should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with our Grievances, Misconduct and Performance Policy and We will provide a response within a reasonable period.
If You are unhappy with our response to Your complaint, You may refer Your complaint to the Office of the Australian Information Commissioner ('OAIC'). The OAIC can be contacted by telephone on
1300 363 992 or by using the contact details on the OAIC website.
How changes are made to this Privacy Policy?
The Agency may amend this Privacy Policy from time to time, with or without notice to You. We recommend that You visit Our website regularly to keep up to date with any changes.
Privacy Officer Contact Details:
Our Privacy Officer can be contacted in the following ways: Telephone number: 02 6763 7000
Email address: jacqui@prdtam.com.au
Postal address: 1/179 Marius Street, Tamworth NSW 2340
Website Privacy Policy
PRD is committed to adhering to the Privacy Act 1988 (Cth) and related Australian Privacy Principles. This policy was updated in January 2018.
Collection of Personal Information
Our people are dedicated to providing innovative solutions for our clients across a broad range of services and locations. In order for us to provide you with such solutions, we may ask you for personal details such as contact information, and the types of solutions that may interest you.
We want to be able to contact you with information regarding a service or product on offer.
PRD will endeavor to collect the information from you personally, including telephone communication, email, post, and in person.
We may also collect information via social media, access to our website, from our suppliers or partners, public sources, private vendors, job applicants, and data suppliers. If someone collects the information on our behalf, we will ensure that they are aware of this policy.
Use and Disclosure of Personal Information
PRD may use the personal information we have collected for the purpose of responding to your enquiries, to advise you of an offering or service you have requested, and to help carry out our obligations arising from any contracts entered into between you and us.
We may disclose your personal information to recipients located outside Australia. These recipients may include:
- Group companies
- Group service providers
- Partner organisations
- Government organisations or statutory authorities
If we disclose personal information to another party, we will ensure that the party is aware of this policy.
Cookies and Analytics
PRD use cookies on our websites. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet-enabled devices. As you browse through the website, cookies will be placed on your computer so that we can understand what you are interested in.
PRD use third-party analytics providers to collect data about your interaction with our websites. This data is hosted by a third party. The sole purpose of collecting this data is to improve your experience when using our websites. It does not contain personal or identifiable details. The type of data we collect in this tool includes:-
- your device's IP address (collected and stored in an anonymized format)
- device screen size
- device type, operating system and browser information
- geographic location (country only)
- referring domain and out link if applicable
- search terms and pages visited
- date and time when website pages were accessed
PRD run retargeting campaigns, enabling us to present you with advertising on other sites based on your previous interaction with the PRD and developer websites.
If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.
Direct Marketing Materials
We may send you direct marketing communications and information about offerings and services that we consider may be of interest to you. These communications may be sent in various forms, including email, post, or SMS, in accordance with applicable laws, such as the Spam Act 2004 (Cth).
In addition, at any time, you may opt-out of receiving marketing communications from us by using the unsubscribe option in emails from us, or by contacting us on the contact details below.
Storage and Access to Personal Information
The personal information we hold will be stored electronically in secure data centres located in Australia. We transfer data outside of Australia to our service providers in order to obtain secure storage, back-up and data retrieval services and to provide services.
PRD have implemented policies and procedures to safeguard the secure storage and processing of data with and have verified the security arrangements of its outsourced data providers. When you provide us with your personal information you give us your consent to store your personal information outside of Australia for the purposes described above.
We review the information we hold in these centres regularly.
If you require access to or correction of your personal information, please contact the, via the contact details below.
Once a request for access to personal information is received, we will require proof of identity. For most requests, the information will be provided free of charge. However, a reasonable fee may be charged if your request requires a substantial effort on our part.
If we have personal information that is no longer required, PRD will take reasonable steps to destroy the information.
Concerns and Complaints about Personal Information
If you are concerned about how your personal information is being dealt with or if you would like to make a complaint, please contact us via the contact details below. We will investigate your complaint and respond to you within the reasonable time. If you are unhappy with our response, you may direct your complaint to the Office of the Australian Information Commissioner.
Copyright
This website and its contents are subject to copyright under the laws of Australia and, through international treaties, other countries. The Copyright is owned by PRD, or in the case of some of the materials, by third parties.
The material on this website may be downloaded for personal use only and may not be used for any other purpose without the prior written consent of PRD. You must not reproduce, transmit, adapt or otherwise exercise the copyright in the whole or any part of this website except with the prior written consent of PRD.
Notice Specific to The PRD Web Site
The information contained herein has been obtained from sources deemed reliable. While every reasonable effort has been made to ensure its accuracy, we cannot guarantee it. No responsibility is assumed for any inaccuracies. Readers are urged to consult their professional advisors prior to acting on any of the material contained within this site.
Disclaimer
The information contained in this site is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site.
While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, PRD is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
In no event will PRD, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.
